Air Kenya Phone Number


Air Kenya Airlines offers flight services all over Africa and is well renowned for its customer care services. You can easily book tickets on the official website of the Airlines. Here are the few guidelines which you should keep in mind while traveling with Air Kenya.

Air Kenya Baggage Policy

  • Air Kenya Airlines allows you a maximum of 15 kg luggage when you avail the services of the airlines company. 
  • There are specific dimensions of the cabin baggage as well as the checked luggage. You must adhere to the dimensions standards as specified by the officials of the airlines company.
  • Soft-sided bags or garment bags are only allowed in the flight.
  • In case of extra baggage, you will have to pay the overweight charges as per the policies specified.
  • You can also purchase another seat to accommodate the extra luggage as an extra seat will allow you baggage of 75 kg.
  • Assistive devices are allowed inside the cabin without any extra charge. They should take up minimum space or should be foldable in nature.
  • These devices include a walking stick, crutches, wheelchairs, prams, etc.
  • If you want to carry any other special types of equipment then you should directly contact the reservation team of the company. You can call the officials by calling 1-888-751-0127 to know more about the baggage policies which Kenya airlines have to offer.
  • Enquiries regarding the same can also be made by visiting the official website of Kenya Airlines.
  • More services like Air Kenya Business Class as well as private charters are also available in Air Kenya.

Air Kenya Check In

  • The check-in counters for Air Kenya flights open before 1 hour of the scheduled departure of the flights.
  • You should check in at least 15 minutes before takeoff as the counters will be closed and you will not be able to board the flight.

Air Kenya Contacts

  • You can get in touch with the staff of Air Kenya, using the customer care number or emailing on info@airkenya.com
  • You can also get the address of the office on the official website. 
  • Passengers can also call the representatives of Kenya Airlines by dialing +1-855-635-3039.

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